Frequently Asked Questions

Merterwholesaler is a wholesale supplier that has been operating in the clothing sector since 2019 and has adopted the principle of providing reliable service with quality products. Our team closely follows the fashion trends of Istanbul’s textile centers such as Merter, Güngören, Laleli, and Osmanbey, offering our business partners collections that are renewed every season.

You can also check our About Us section for more information.

Trust
The most common complaints we hear from our business partners are:

• “I sent the money but I can no longer reach the supplier.”

• “I sent the money but my products never arrived.”

• “My products arrived, but they were wrong.”

• “The quality of the products is not as described.”

Our goal is to eliminate these concerns in the minds of our business partners. Since our establishment, we have been working to achieve this. We will continue to do our best to maintain the trust we provide. You can reach our customer feedback channel here.

Accurate Product Shipment
It is the most natural right of our business partners to receive the product they want. Protecting this right is one of our most important responsibilities. Therefore, the fabric, color, and model of the requested products are checked before shipment. If the product is not exactly the same as requested, the customer is informed. Before shipping, photos or videos are taken and sent to the customer, and the order is shipped only after customer approval.

Healthy Communication
One of the most important complaints we receive from our business partners is that they cannot establish healthy communication with manufacturers, wholesalers, or suppliers. Our role is to act as a bridge between our business partners and production companies to ensure clear and reliable communication.

Merterwholesaler is an e-commerce platform established with a strong focus on customer satisfaction. Therefore, you can trust us with peace of mind. Our company is legally established in Türkiye and operates in accordance with the laws of the Republic of Türkiye. In the distance sales agreement, you can find the information necessary to verify our company.

If the product you ordered does not reach you (except in cases of force majeure or circumstances beyond our responsibility), complaint channels are available. If the product you ordered is unavailable or arrives defective, our company immediately takes the necessary action. You can find detailed information in the delivery and return sections.